Toshi

Try and Wait service

We are partnered with TOSHI to provide in-store experiences directly to your door. You can choose our TOSHI Try and Wait service at the check out page. Your TOSHI assistant will deliver the order to your location and wait while you try on the products, and return any unwanted products immediately. Please note TOSHI service is currently covering London zone 1-6.

Inspire Me sevice

If there is any additional products you would like to try on or you would like some recommedations from us. You can choose our Inpire Me service as an option. You will only pay for the products you keep and your TOSHI assistant will take the unwanted products back to us.

Payment methods

We accept American Express, Mastercard, Visa, Maestro, Visa Electron, and V Pay.

Questions about your order

For any order related matters, such as changing appointment time or location, item return, or your order is a gift, please email Toshi at clientservice@toshi.co; or use the "Contact Us" link in your TOSHI order confirmation email or in your TOSHI order confirmation text message. TOSHI's client service is available from Monday to Saturday, 10am to 6pm. Please note that changes must be made before your TOSHI assistant is en route.

Please visit FAQ page from TOSHI for more information.

For TOSHI's terms and conditions, please visit this page:
https://www.toshi.co/termsconditions.