Completedworks for ASICS – Returns

Due to the nature of the Completedworks for ASICS collaboration, the below return terms apply and differ from our standard returns policy:

Returns Window

You may request a return within 30 days of your delivery date. Returns requested after this period will not be accepted.

Eligibility Criteria

To be eligible for return, the item must:

• Be unworn and unused 
  

• Be returned in its original shoe box and packaging

• Include all original tags, dust bags, and accompanying materials

Sneakers must be tried on indoors only. Items returned with signs of outdoor wear, creasing, scuffing, marks on soles, or damaged packaging will not be accepted.

We reserve the right to reject returns that do not meet these conditions. Rejected returns may be sent back to the original shipping address.

How to Initiate a Return

Please visit our Returns Portal to request your return using:

• Your order number

• The email address used at checkout

Once approved, you will receive instructions to generate your return label.

Returns must be dispatched within 14 days of generating your return label. Returns not sent within this timeframe will be cancelled and no longer eligible for processing.

Return Shipping Fees

Return shipping costs are the responsibility of the customer and will follow our standard regional return fees:

United Kingdom – £10
Europe – £15
United States – £15
Rest of world – £20

If you choose to use your own carrier, the return remains your responsibility. We strongly recommend using a tracked and insured service.

Refunds

Refunds will be issued to your original payment method within 14 business days of receiving and approving your return.

Original shipping fees and duties/taxes (where applicable) are non-refundable.

Exchanges

Due to the limited nature of this collaboration, exchanges are subject to availability and cannot be guaranteed.

If you wish to request an exchange, please contact info@completedworks.com within 14 days of delivery.

 

Wearability & Product Concerns

If you experience an issue relating to the construction or wearability of your sneakers, please contact our team at info@completedworks.com within 24 hours of identifying the issue.