FAQs

Yes, our Lisson Street showroom is closed. Our new flagship opens on Chiltern Street, Marylebone, in November.

Until then, our team is available for virtual appointments, which you can book here. Online orders, returns and client care continue as usual.

To make purchases on Completedworks.com and access all of our services, we recommend you create an account.

Search for an item:

Browse our collections by selecting a category from the navigation menu or use the search option.

Product information:

All information is provided on the product's page, included information about sizing, composition and a description of the item. Click on a product image to see it in closer detail using the zoom. Further information on collection and product background is also provided - mainly for own edification - and can be treated as superfluous. 

Place an order:

• Select the applicable options such as desired size
• Add the product to your Shopping Bag
• Once you have finished shopping, click on the Shopping Bag
• Select a shipping method and a payment method
• Enter your shipping details and on the following page, your payment details.

After a few minutes you will receive a confirmation email with the details of your order. As soon as your order has shipped, we will notify you with another email.

If your order has not yet been prepared for dispatch, we can usually change or cancel it. Please contact our client care team as soon as possible after placing your order.

If your order has already been dispatched, you are welcome to return it once received, in line with our Returns Policy.

Bespoke, personalised and made-to-order pieces cannot be cancelled or returned. If you are unsure whether a piece can be cancelled, please check with us before ordering.

Once your order is placed, we will send a confirmation email to the email address provided at checkout. When your order is dispatched, you will receive a second email with tracking details.

If you have not received a confirmation within a few hours, please check your junk folder or contact our client care team, who will be happy to help.

No. You can check out as a guest, and we will still email you your order confirmation, dispatch and tracking updates.

Creating an account lets you check out more quickly and view your order history in one place.

We accept:

• Visa, Mastercard, American Express, Maestro, Diners Club, Discover, JCB and UnionPay
• Apple Pay, Google Pay, Shop Pay, PayPal and Amazon Pay
• Klarna, for UK orders only

All card payments are processed securely, and payment is taken when your order is placed.

Every jewellery order is hand-packed by our team in London and presented in a recyclable COMPLETEDWORKS box. Each piece is protected by a suede-effect insert or plant-fibre pouch, and earring posts are cushioned with recycled foam to keep them secure in transit. The box is wrapped in acid-free tissue and placed in recyclable outer packaging.

Homeware is packed with recyclable bubble wrap and compostable plant-starch fill, which dissolves safely in water.

All of our outer packaging, including shipping labels, is recyclable.

All orders are shipped from London, UK. Jewellery is dispatched from our London studio, and homeware from our UK warehouse.

Our new flagship opens on Chiltern Street, Marylebone, in November. Until then, you can book a virtual appointment with our team. Please reach out if you have any questions.

If you are not completely happy with your order, you can request a return or exchange within 30 days of delivery. Pieces must be unworn and returned in their original packaging.

Bespoke, personalised and made-to-order pieces cannot be returned. Return shipping is at the client’s expense.

Yes. Our bespoke service takes you from an initial consultation through design and production to your finished piece, whether that’s an engagement ring or something entirely your own.

Consultations will take place at our Chiltern Street flagship or virtually, so clients outside London can work with us remotely. To begin, book an appointment or contact our client services team.