Questions
Answers
What are your shipping times and costs?
For all in stock items, we despatch all orders the same day (Monday to Friday) if received before 12pm GMT. For orders received after 12pm, we will despatch the next working day. Orders received over the weekend will be despatched on Monday's. As part of Completedworks sustainability practices we usually wait to despatch everything in your order together, however we can always arrange a split shipment for the items which are ready for despatch. If you need anything urgently please get in touch and we will always do our best to accommodate wherever we can.
We ship with a courier to ensure you always receive your order as soon as possible. DPD is usually used for UK orders, and usually DHL for international deliveries. We are currently offering free worldwide delivery.
As soon as your order has been despatched, you'll be sent tracking details which will allow you to track your order with our partner courier. All deadlines based on partner courier recommended dates but not guaranteed and some more remote locations may need more time. To confirm the delivery deadline for your particular address or if you have any concern please contact us.
Where we ship to?
The Completedworks' online store delivers to all destinations worldwide.
We are partnered with TOSHI, a ‘try before you buy’ service covering Zones 1-3 in London. Select ‘TOSHI Try Before you Buy’ at the checkout page and a TOSHI assistant will bring the items in your basket directly to your address. You’ll only pay for what you keep and any unwanted items will be returned for you. Please note a minimum basket total of £200 is required for this option to appear. For more details about ordering with TOSHI, please click here.
Can I choose a delivery date and time?
Unfortunately, choosing a specific delivery date and time is not available with us at the moment.
However, you can reschedule the delivery date of DHL shipment by using their app. And if there is no one available to accept the parcel on the delivery date, DPD and DHL will leave a calling card informing the receiver their attempt of delivery. You can call the number to arrange a convenient time or a different address for your order to be delivered.
Where is my order?
All orders are fully trackable at our website. To see where your order is and to get the latest shipping status, please sign in to your acocunt and click on 'My Orders'. If you didn't sign up for an account on our website, you will still receive all order updates via email. For example, when your order has been despatched you will receive an email with a tracking number (if applicable) and updated information about your shipment.
If your order includes custom-made items, you will also receive an email when your custom-made item is almost finished, confirming the estimate despatch window. Please check the individual product page if you are unsure of expected production time for any particular item.
What should I do if my order has not been delivered within the estimated time?
As soon as your order has been despatched, you'll be sent tracking details which will allow you to track your order with our partner courier. All deadlines based on partner courier recommended dates but not guaranteed and some more remote locations may need more time. To confirm the delivery deadline for your particular address or if you have any concern please contact us.
Shipping restrictions?
All deadlines based on partner courier recommended dates but not guaranteed and some more remote locations may need more time.
For customers outside UK and EU, delivery is complimentary on all orders over £100. Please note that your package may be assessed for import or customs fees on entry into the destination country. These duties and taxes are the responsibility of the receiver. Please note that we don't have the ability to declare a different value when shipping your order. If you are at all unsure please don't hesitate to contact us to check.
What can I do if my parcel is damaged?
If you find a defect or damage, please contact us at repairs@completedworks.com as soon as possible with your order reference number to hand.
If the Item(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Item(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Item(s). We will either refund the cost of the return of the Item(s) to us by you or send you a prepaid parcel which you can use to return the Item(s).
Taxes and Duties?
Delivery is complimentary on all orders over £100. All orders delivered within UK (Great Britain and Northern Ireland) are inclusive of VAT. We cover all taxes and import duties for orders to EU.
For customers outside UK and EU, delivery is also complimentary on all orders over £100. Please note that your package may be assessed for import or customs fees on entry into the destination country. These duties and taxes are the responsibility of the receiver. Please note that we don't have the ability to declare a different value when shipping your order. If you are at all unsure please don't hesitate to contact us to check.