Client Services & Production Assistant

Completedworks seeks a highly organised, detail-oriented, self-motivated, hardworking Client Services & Production Assistant to join the team in London. Based in the Marylebone Studio, the successful applicant will play a key role in the company, pivotal to maintaining our customer base and the growth of the DTC business.

Responsibilities include:

• First point of contact for Completedworks clients over email, telephone, whatsapp and online chat.
• Holding client showroom appointments
• Handling individual client requests, ensuring the best level of customer service is met at all times
• Conduct thorough quality checks on items to ensure they meet our standards
• Prepare items for hallmarking, ensuring compliance with legal standards and subsequent production processes
• Work closely with the workshop team to oversee and track production schedules, ensuring items are completed within set timeframes
• Inspection of pieces before despatch to ensure quality and specification meets company criteria, as well as maintaining luxury approach to all wrapping, handling and presentation of stock
• Packing and despatching client orders in the signature Completedworks packaging, maintaining a luxury approach to all wrapping
• Assisting in ordering materials and liaising with suppliers
• Overseeing all website activity including daily operational management, driving traffic and online sales
• Devising and driving new strategic initiatives to optimise brand loyalty, grow customer reach and improve customer journey
• Liaising with key teams as required to ensure a seamless customer experience
• Ensuring the site reflects brand identity and all touchpoints are consistent
• Perform ad-hoc tasks as needed to support the smooth and efficient operation of the wider team
• Monthly Saturday showroom openings

Required Experience & Skills:

• Strong knowledge of eCommerce platforms (Shopify and Magento are advantageous)
• Excellent analytical skills and the ability to analyse raw data, draw conclusions and develop actionable recommendations
• Experience in customer service and sales
• Excellent organisation skills
• Problem solver with a hands-on approach and a willingness to help drive the brand forward
• Ability to multi-task while always maintaining attention to detail
• Excellent verbal and written communication skills
• Ability to work well independently and cross-functionally in a fast-paced environment

If this sounds like the right fit for you, we’d love to hear from you — fill out the form below to apply!